Telebusiness Strategy and Planning:   Phone Works can help you design a new telebusiness program or evaluate an existing program and make recommendations for improved results. We start by interviewing your key management and staff in order to determine the program best suited to your company, market, and customers. For new programs, we develop a written blueprint, which consists of a business plan, budget, and roll-out plan. For existing programs, we prepare an operations review document, describing your program strengths and weaknesses, recommendations for improvement, and an action plan. We present the written results, which include the following topics:   Your current situation Telebusiness Objectives Marketing Programs Organizational Structure Working with Other Channels Job Descriptions and Hiring Profiles Quota or Targets and Compensation Call Model and Metrics Training Programs Systems Management   Program Launch and Restructuring:   Phone Works provides the expertise and management resources to roll out or restructure your telebusiness program, once the plan is in place. (See Telebusiness Strategy and Planning) In the role of Acting Telebusiness Director, we get your organization producing new or improved results. Our goal is to introduce a structure and process that is repeatable and to create a measurable organization on which you can build. As specialists in telebusiness start-ups and turn-arounds, we accomplish the following in minimal time:   Recruit reps Plan facilities and equipment Provide group training and individual coaching Get systems and reporting in place Develop compensation plans Test metrics and assumptions Insure marketing programsand sales tools are in place Establish operational procedures and processes Work with other channels and departments Recruit a full-time manager and turn over organization Provide recommendations for further program development     Outsourcing, Interim Management and Staffing:   Phone Works supports companies who choose to outsource their telebusiness programs, whether you do so for an interim period or as a long-term solution. Our experienced consultants have a wealth of background as managers and reps and can ìfill the gapî during unexpected employee departures, maternity or other leaves, or lay-offs. We can also provide a stand-in manager or rep during a start-up phase, when its too early and expensive to bring on your own employee or youíre having difficulty finding the right person to hire. It may make sense to bring on a Phone Works consultant to pilot a new call campaign or launch a beta program. For companies whose strategic decision is to outsource telebusiness, we can help you choose the right vendor, insure a successful launch, and provide ongoing vendor management International Telebusiness:   A telebusiness program outside America has special requirements. While a U.S. program may be used as a model, there are country and culture-specific considerations that are critical to success. Phone Works has expertise in planning and implementing international telebusiness programs. We have helped our clients determine the countries and languages to target, whether to centralize or decentralize operations, how to recruit and compensate reps in different countries, whether to build internal or outsourced operations, how to handle global systems, and other key decisions. We offer both business planning and implementation services, including onsite program launches.